Milaha deploys robotic process automation solution

Qatari shipping line Milaha has became one of the first companies in the Middle East to deploy and integrate robotic process automation (RPA) solutions in its back office operations.

The new state-of-the-art system, called Tam by Milaha — which means “consider it done” in Qatari dialect — mimics human activities using software robots and artificial intelligence to perform clerical tasks and functions such as entry, processing, and transfer of data.

Commenting on the deployment of the new system, Milaha’s president and CEO Abdulrahman Essa Al-Mannai said: “The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximizing our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology. Tam will also free up our staff to focus on complex higher-value tasks, decision-making, and client engagement. On the other hand, our automation drive directly contributes to the creation of a knowledge-based economy, a key component of Qatar National Vision 2030.”

The Tam system is initially capable of performing more than 70 transactions in less than two hours, which would have taken more than one day to finish. It also functions 24 hours a day and 7 days a week, while reducing error rate to 0%, Milaha claims.